ORDER, SHIPPING & RETURNS
We currently sell and ship our watches to the following countries (Europe and Switzerland) with customs duties and taxes included in the final price.
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.
Delivery time can take up to 10-14 business days for EU countries and Switzerland. However, we aim to deliver your order within 7 business days.
For any other countries outside the EU, there can be delays for custom duties purposes when leaving our warehouse in Switzerland, which is not under our control.
We are proud to offer free shipping and return for all EU and Swiss orders. For all other countries, you will be notified on the checkout page if your shipping is free.
Your order will be delivered in a sealed package with a shipping tracking number. If you are not at home when the shipment is delivered, our delivery provider will contact you to set a new date.
Once the order is placed and shipment handed over to our preferred shipping provider, you will be notified if any special requirement is needed before the shipping.
We offer a see-before-you-keep policy. If you decide to return the unworn item within 30 days of delivery, please contact firstname.lastname@example.org to receive instruction about how to return it. Your payment will be reimbursed after we receive the product back. Please send us a picture of the unworn watch that you will return. Upon receipt, please follow the attached directions to return your purchase for a refund.
Please note that you will be charged the customs duties to return your order to Switzerland (applicable for all European Union countries as well as for the United Kingdom). If you choose not to pay customs duties/taxes, we cannot accept your return.
A Mouvex Watch has an international warranty of two years from the date of original purchase. It covers defects in the movement, case or glass from an authorized dealer or from our website. In other words, if the watch parts or mechanics don’t work properly, and it’s our fault, we will repair or replace your product for free. However, this does not cover any abuse or physical damage inflicted on the watch. The warranty does not cover water damage, normal wear and tear, accidental glass damage, scratches, strap damage, or theft.
Please note that leather straps are not waterproof. The watch Straps and its accessories are not covered by this warranty (see the section below to read about Strap Warranty).
Proof of purchase is required for all warranty claims and service requests, so please keep your receipt. If you’ve purchased from our site, the order number will suffice; or you will need to send us a copy of the receipt from an authorized Mouvex Watches dealer. See the Return Policy page if you wish to return your Mouvex Watch.
Mouvex straps are under manufacturer warranty for manufacturing defects within 30 days after receipt. Wear and tear damage are not covered by this warranty.
QUESTIONS RELATED TO OUR PRODUCTS
All Mouvex Watches are Swiss Made, this means that the watch is produced and assembled in Switzerland ensuring the highest quality. Hence, it is produced with the true traditional savoir-faire of Swiss watchmakers.
A Mouvex Watch is water resistant up to 50 meters, which means it will be protected against splashes of water (like rain or any small amount of water due to hand washing for instance).
However, it should not be worn when taking a shower or swimming, as it would also damage the strap if it is made of leather.
Yes, our Mouvex straps are designed to fit Apple Watches. Please note that the dimensions of the Apple Watch must be 42mm or 44mm.
Yes, you can but the dimensions of your Apple Watch Strap must be either 42mm or 44mm to fit on a Mouvex watch.
As long as your watch is covered by the international warranty of 2 years, it will be repaired free of charge, in the case of material or craftsmanship defects (customs tariffs may apply outside of the EU and will be non-refundable). Please contact the Customer Service (email@example.com) and explain the issue, indicating your full name and order number. Our team will evaluate your request and contact you with all the necessary information.
Alternatively, you may repair the product with a professional watchmaker or watch shop, however, we will not be responsible for the costs incurred to repair to good and warranty will not cover the replaced parts of the watch.